We ordered two handrails for a house we're remodeling.
They shipped quickly and arrived on schedule. However, FedEx Ground had damaged the handrails and lost the mounting hardware.
I contacted TLB and they rapidly shipped replacement hardware via USPS.
Great people to do business with and the rails look fantastic in our home.
Paint got lots of divots in it, once it did, I didnt feel like installing it and got one from Amazon
Poor customer service. Received product with chipped powder coating and had to wait several weeks for a replacement. Then I received the wrong railing as a replacement and had to wait several more weeks for the correct railing. Then I was asked to ship everything back. Frustrating process
Excellent product and service. Simple install. Looks great. A nice safety feature. Tried to add pictures but wouldn’t let me on this form. Thanks. Jim



