Shipping Policy
Effective Date: May 5, 2023
- Order Processing and Shipping Time
1.1 Order Processing: All products are made-to-order, products will be processed within 7-11 days from the date of order placement. During this time, we will prepare your order for production and packaging. Please note that, although 7-11 days is our estimate time to manfacture and package, it may take longer, due to unforeseen circumstances or delays beyond our control.
1.2 Shipping Time: Once your order has been processed, we will ship your products via FedEx Ground. The estimated shipping time for domestic orders within United States is approximately 1-7 days from the date of shipment. Please note that shipping times may vary depending on your location and any unforeseen circumstances beyond our control.
1.3 Shipment Confirmation: Once your order has been shipped, we will provide you with a shipment confirmation email containing the tracking information. You can use this information to track the progress of your shipment on the FedEx website.
- Free Shipping
2.1 Free Shipping: We are pleased to offer free shipping on all orders within United Sates. The free shipping offer applies to FedEx Ground shipping services.
2.2 Shipping Upgrades: If you require expedited shipping or a different shipping method, additional fees may apply. Please contact our customer support to discuss alternative shipping options and associated costs.
- Shipping Address and Requirements
3.1 Shipping Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for any delays or misdelivery caused by incorrect or incomplete shipping addresses. If you need to update your shipping address after placing an order, please contact our customer support as soon as possible.
- Order Tracking
4.1 Tracking Information: Once your order has been shipped, you will receive a shipment confirmation email with the tracking information. This will allow you to track the progress of your shipment on the FedEx website.
4.2 Tracking Updates: Please note that tracking information may take some time to update on the FedEx website. If you have any concerns about the status of your shipment, please feel free to contact our customer support for assistance.
- Damaged or Lost Shipments
5.1 Damaged Shipments: In the unlikely event that your order arrives damaged, please contact our customer support within 48 hours of receiving the shipment. We may require photos of the damaged package and products to initiate the claim process with the shipping carrier.
5.2 Lost Shipments: If your order has not arrived within the estimated shipping time and the tracking information has not been updated for an extended period, please contact our customer support. We will work with the shipping carrier to investigate the situation and resolve any issues.
- Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact our customer support at customer.service@tlbmetalproducts.com.
